Your questions answered.

Frequently asked questions

Contact Details

Customer Inquiries: support@fintrux.com
Legal Inquiries: legal@fintrux.com

Why is KYC required?

'Know Your Customer’ (KYC) allows us to understand our customers better and prevent the abuse of our products and services/ platform for money laundering or terrorist financing or other illicit activities by bad actors. It makes us a safer environment for you to participate in by preventing bad users from joining.

How do I get started with the platform?

First off, we will need you to provide us with some personal information (rest assured that these will be protected under the relevant data protection laws which we are committed to complying with). You will also need to provide us with a government issued photo ID and a proof of address. You will then perform a liveness check on our platform, just to make sure that you are who you are behind the screen and reduce the chance of impersonation fraud.

Your wallet address which you register with us will also be screened – this is an automatic and seamless process and there is nothing further you need to do.

In some cases, we may ask you for some further documents for additional verification.

Why am I requested to re-verify my information?

There are times where regulations may change or that the ID or address documents submitted previously are found to have expired. Thus, new documents and information are required to be supplemented and re-verified.